Privacy Policy

Effective date: June 19, 2019

Traverse Rescue LLC ("us", "we", or "our") operates the Traverserescue.com website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from Traverserescue.com

Definitions

Service
Service is the Traverserescue.com website operated by Traverse Rescue LLC

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies
Cookies are small files stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data
Traverse Rescue LLC uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Traverse Rescue LLC legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Traverse Rescue LLC may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

Retention of Data

Traverse Rescue LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Traverse Rescue LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Traverse Rescue LLC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure of Data

Legal Requirements
Traverse Rescue LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Traverse Rescue LLC
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Traverse Rescue LLC aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Traverse Rescue LLC relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Privacy Policy

Traverse Rescue LLC is committed to the responsible and ethical handling and use of its online users’ personal information.

All internet transactions are processed securely. Financial account information, such as credit card numbers, is strictly collected for the purpose of processing your authorized product order. This data is not accessible online and will not be provided to any third party, except for the expressed purpose of processing of your order.

For more information about this policy, how your data is stored, or if you wish to be removed from our databases, please contact Traverse Rescue LLC at This email address is being protected from spambots. You need JavaScript enabled to view it.

Traverse Rescue Dealers

Canada

Ferno Canada
2460 Tedlo Street
Mississauga, ON
L5A 3V3
Canada

Phone: 800-543-3766
Fax: 905-615-1199
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.fernocan.com

USA

Rock & Rescue
PO Box 213
Valencia
PA 16059-0213
USA        

Phone: 800-346-7673
Fax: 724-256-8888
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.    
Website: www.rocknrescue.com

CMC
6740 Cortona Drive
Goleta, CA
93117
USA

Phone: 800-513-7455
Fax: 800-235-8951
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.cmcrescue.com

Ferno-Washington, Inc.
70 Weil Way
Wilmington
OH 45177
USA

Phone: 877 733 0911
Fax: 937 382 1191
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.fernoems.com

France

Ferno France/Dumont Sécurité
142 Avenue de la Libération
01506 Ambérieu-en-Bugey
France

Phone: 4 74 46 13 00
Website: www.dumont-securite.fr

Germany

Ferno Germany
FERNO Transportgeräte GmbH
Zobelweg 9
53842 Troisdorf
Germany

Phone: (0) 2241 9483 0     
Fax: (0) 2241 9483 25
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.ferno.de

Italy

Ferno Italia
(Italy, Switzerland, Austria) 
Via Del Pesco 13
59100 Prato
Italy

Phone: 39 0574-564092    
Fax: 39 0574-564098
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.ferno.it

Netherlands

Vandeputte Medical
Galvanibaan 1
3439 MG Nieuwegein
Netherlands

Phone: 31 (0)30 6005050
Fax: 31 (0)30 6000427
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.vdpmedical.com

R3B Trading B.V. | Rescue 3
Blokweg 17
4761 RA Zevenbergen
Nederland

Phone: 31 76 766 00 25
Fax: 31 76 766 00 26
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.rb3.eu

Norway

Ferno Norden A.S.
(Norway, Iceland, Denmark, Swedan, Finland, Greenland)
PO Box 105
N-3191 Horten
Norway

Phone: 47 33-034500     
Fax: 47 33-034510
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.fernonorden.com

Poland

Paramedica Polska
02-815 Warszawa ul.
Zolny 11
Poland

Phone: 48 22-313-0939     
Fax: 48 22-313-0959
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: paramedica-polska.com.pl

United Kingdom

Ferno UK
Stubs Beck Lane
Cleckheaton
BD19 4TZ
United Kingdom

Phone: 01274 851999
Fax: 01274 851111
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.ferno.co.uk

Middle East

(U.A.E., Saudi Arabia, Qatar, Bahrain, Kuwait, Iraq, Oman, Morocco, Algeria, Sudan)

BISCO s.a.r.l.
Rouba Bchamoun Bldg. Alinar
District Bchamoun Main Rd.
P.O. Box 64 Celtec Unesco
Bchamoun, Lebanon

Phone: (961) 580-2790 Ext. 105
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


Hadar Training & Medical Ltd.

45 Shtempper St.
Petach-Tikva, Israel

Phone: (972)-3-934-5474
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

South Africa

Medhold Medical (Pty) Ltd.
MSI Business Park
68 Rigger Road
Spartan
Kempton Park
Gauteng, 1619

Phone: 27 (11) 975 0633
Fax: 27 (11) 975 3870
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.medhold.co.za

Japan

Ferno Japan
1 Chome-9-5 Iwamotocho
Chiyoda
Tokyo 101-0032
Japan

Phone: 81 3-5820-4649
Fax: 81 358-204-669
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.    
Website: www.ferno-jp.com

South Korea

Chosun Instrument Inc.
#197-46 Guro3-dong
Guro-gu, Seoul
South Korea, 152-848

Phone: 82-2-857-6114
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.    
Website: www.chosunii.com

Australia

Ferno Australia
11 Johnstone Rd.
Brendale QLD 4500

Phone: 800 804 647
Fax: 617 3881 1125
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.ferno.com.au

Global Provider of Rescue Equipment

Traverse Rescue is a recognized manufacturer and distributor of rescue products for search and rescue teams, emergency response teams, as well as ski and water patrol. This website is an online catalogue of high quality equipment.

--- Notice ---

To offer you the best possible online experience with our products, our website is still in progress  Please Contact Us or email This email address is being protected from spambots. You need JavaScript enabled to view it. if you do not find what you are looking for. We're happy to help!

About Traverse Rescue

Traverse Rescue specializes in designing, engineering and manufacturing professional rescue devices that are used to access and transport patients safely, primarily during search and rescue operations.

Our products are developed through direct communication and interaction with various groups of rescue professionals. We pride our ability and track record of producing innovative designs along with the highest quality of workmanship. We always invest our time and efforts both into product development and into establishing a skilled team that can produce it.

Traverse Rescue is proud to be a part of the Ferno Group of Companies. Through this association we are able to leverage the strengths of the other Ferno Group Companies around the globe, giving our customers the best possible product as well as Customer Service.

With office and warehouse/manufacturing facilities in Mississauga, Ontario Canada and international warehousing in Wilmington, Ohio in the United States, Cleckheaton in the UK, and Queensland in Australia, we are capable of address all your needs, from your first call to us, right through to after-sales issues such as deliveries and warranty service.

Mission Statement

To remain a recognized leader in offering solutions that enhance rescuer performance through nurturing relationships with our Customers, Suppliers, and other Partners, and by listening and responding to their needs.

Our Vision

To lead our chosen markets in Quality and Design by offering products that are "Engineered For Your Mission", while providing superior Customer Relations through Outstanding Service.
 

ISO 9001 - 2015 Certification

Traverse Rescue LLC has been ISO 9001 recertified until 2021. The Company was independently audited and certified to be in conformance with ISO 9001, certifying that all formalized business processes are being applied.

Contact

Address

  • Traverse Rescue
  • 2715 Bristol Circle #2
  • Oakville, ON
  • L6H 6X5
  • Canada